The Services we Provide:

• Plan Management Services

Our Responsibilities:

• Help you manage your Plan Managed NDIS funding
• Pay your NDIS bills and reimbursements
• Chat to you about your funding
• Provide Guidance on what you can use your NDIS funding for
• Provide funding updates
• Send regular statments
• Listen to any questions or concerns your might have
• Respect you at all times

Your Responsibilities: 

• Provide Linda Health Partners with a copy of my NDIS Plan
• Share any questions or concerns you have with us
• Be respectful to our team
• Let us know if there are any changes to the consent of your profile
• Let us know if there are any changes to your funding or plan

How we pay your service providers

1. Your providers send their bills to accounts@lhpau.com.au
2. You have the ability to set up your Linda Health Partners Account to allow you to approve these bills before we pay them
3. We review the invoice to ensure it fits within your funds and goals
4. If the invoice fits within your Funding, Goals and NDIS Guidlines we will request the funding from the NDIS
5. The NDIS will then release the funds to us
6. We pay the provider

Payment for our services

• Linda Health Partners will charge a monthly management free from your Choice and Control

Please note,

• Linda Health Partners charges in line with the NDIS Price Guide. If the NDIS price guide changes our rates will change in line with this.
• Plan Management Funding is included in your NDIS plan and there are no out of pocket expenses of Participants that access Plan Management services

Feedback and Complaints

It is important to us you are able to share you experience with us.

SA  will conduct regular check in calls to ask if we are providing you with a service fit for you.

You can also contact the NDIS to share any feedback or concerns you may have with our service. 

You can provide feedback to Linda Health Partners by:

• Emailing - admin@lhpau.com.au 
• Calling - 1300 711 547
• Visit to - Unit 6, 280 - 288 Grand Junction Road, Athol Park, SA 5012
  
  

You can provide feedback to the NDIS on our services by:

• Emailing - contactcentre@lhpau.com.au
• Calling - 1300 711 547

Consent

You can choose to provide other people with access to your personal and funding information with Linda Health Partners.

This might be a;

• Family Member
• Trusted Friend
• Support Coordinator
• Case Worker

If you would like to provide consent to another person, you can;

• Call Linda Health Partners on 1300 711 547
• Complete a Consent to Share Information form using this link - Consent to Share Form

Please note, it is your responsibility to let us know if there are any changes to consent.

Continuation of Services

• This is an enduring Service Agreement.
• You do not need to complete a new service agreement at the end of each plan.
• Linda Health Partners will send you a copy of a Service Agreement at the beginning on each plan for you to review and keep on file.

Cancellation of Services

• Both you and Linda Health Partners have the right to cancel service at any time. 
• 30 days notice must be provided to cancel service by either party. 
• Cancellation of service can only be requested by a Main Profile Contact